Frequently Asked Questions
Net2rent is a very complete solution, navigate in this menu to go to the FAQ of each section. If you have any questions do not hesitate to contact us.
PMS ADVANCED
Can I manage my properties in one place?
Net2rent offers a complete set of tools to centralize the management of all your properties. Our PMS allows you to control all reservations, availability, pricing and guest communication from a single intuitive control panel. With it, you eliminate the need to switch between multiple tools and spreadsheets, simplifying your daily operation.
What great tools does Net2rent offer?
We highlight four fundamental pillars that differentiate us: our advanced PMS, the Channel Manager, the ability to offer our own website directly connected to the PMS and the Interactive Calendar that allows us to view and manage reservations in a very simple way.
How can I import my data from another PMS?
We facilitate the migration of your data with a massive import functionality through CSV (Exel or similar).
Our specialized support team will guide you through the entire process of analyzing and uploading information, making sure the transition is smooth and seamless. We want your switch to Net2rent to be as easy as possible.
Is it difficult to learn how to use it if I am new to this?
We have designed a very intuitive user interface to keep the learning curve to a minimum. In addition, to help you through the process, we offer full training with our team, as well as access to extensive documentation and guides on our blog and YouTube channel.
INTERACTIVE TIMELINE
Can I edit reservations directly from the calendar?
Yes, the interactive interface allows you to drag and drop reservations to change their dates, or edit the details of each one with a click, you can even change the color to spot them quickly. It’s the fastest and most visual way to manage your inventory.
Can I make changes or blocks directly in the calendar?
Yes, you can block dates, change the duration of reservations or add important notes with just a few clicks directly on the calendar, streamlining the daily management of your accommodations.
Is my reservation information synchronized in real time?
Yes, the calendar is instantly synchronized with all your sales channels, allowing you to always have an accurate and up-to-date view of occupancy across all your properties.
Can I see the availability of all my properties in a single calendar?
Yes, our unified calendar allows you to view and manage the availability of all your properties in one place. With it, you avoid the confusion of having multiple calendars for each channel.
PROMOTION ENGINE
Will I be able to create specific offers for long stays or advance bookings?
Yes, you can create specific offers for long stays, early bookings or last minute bookings, to fill properties in low season or to reward customers who plan their trip in advance.
How does the engine help me optimize prices and increase my revenues?
Our pricing engine helps you optimize your rates intelligently, as it is based on occupancy and market demand to suggest and apply the best price for each property.
Can I apply automatic pricing rules based on demand or occupancy?
Yes, you can do this with third-party tools like Pricelabs integrated into our promotions engine. You will be able to apply automatic pricing rules based on occupancy and market demand, which helps you maximize your revenue without having to adjust prices manually.
What types of promotions and discounts can I do?
You can create a variety of promotions to attract your customers, such as early booking discounts, promotional codes, last minute offers, long stay promotions and more.
CHANNEL MANAGER
Can I manage my rates and availability from a single interface?
Yes, our channel manager allows you to update prices, availability and conditions in all your sales channels from a single interface, saving you time and avoiding errors.
How do I create a Web with you?
We have a native connection to create Web pages with its own booking engine, to learn more contact us and we will give you a quote.
Does the Channel Manager charge commission?
No, but to connect your properties you must have an account in each channel and pay the booking fees for each one.
What sales channels do you connect with natively?
Yes, the data that guests enter during online check-in is used to automatically generate police reports. The system helps you to complete the official documentation without having to do it manually.
CHECKIN ONLINE
Does the check-in data automatically populate reports to the police?
Yes, the data that guests enter during online check-in is used to automatically generate police reports. The system helps you to complete the official documentation without having to do it manually.
Can the customer add extras from the guest area?
Yes, from the guest area, your customers can add and pay for extra services such as additional cleaning, late check-out, local tours, etc., which helps you increase the value of each reservation.
Can extras payments be managed through this function?
Yes, the online check-in functionality not only facilitates data management, but also allows your guests to make pending payments or contract additional services that you have configured on the platform.
How can my guests check-in from their cell phones?
Guests receive a secure and personal link via Whatsapp or email prior to their arrival. From there, they can complete their details and verify their identity, all autonomously and from any device, streamlining their entry into the property.
SALE OF EXTRAS
Does it help me to increase the profitability of my business?
Yes, the sale of extras or services helps you increase the total price of each reservation and, therefore, the profitability of your business, since you can offer your clients additional services that are useful to them.
Can I manage prices and availability of extras?
Yes, you can manage prices, images, descriptions and availability of each extra easily from the PMS, giving you full control over your offer.
When are these services offered?
Extras can be offered to the guest in their personal area or during the booking process, maximizing the likelihood that they will purchase them.
What kind of extras can I offer to my guests?
You can offer extra services such as additional cleaning, late check-out, local tours, bike rentals, welcome packs, shuttle service and much more, to increase the profitability of each booking.
BUSINESS ANALYTICS
Can I filter the data by dates or by property?
Yes, you can filter and segment your data for deeper analysis. The platform allows you to filter information by specific time periods (day, week, month, year), by property or by sales channel, giving you a granular and accurate view of your business performance.
What kind of key data can I obtain?
Yes, thanks to our detailed reports, you can easily identify occupancy trends or revenue peaks in specific periods, allowing you to adjust your pricing strategy and promotions to maximize profits.
Can I see the performance of my properties?
Yes, the platform presents data in easy-to-understand graphs and dashboards, allowing you to visualize at a glance how your business is performing. You don’t need to be a data expert to interpret the information.
What kind of key data can I obtain?
Our analytics give you access to key data such as your properties’ performance, occupancy, total revenue, the source of your bookings, ADR (average daily rate) and RevPAR (revenue per available room). With this data, you can make informed strategic decisions.
LIQUIDATIONS
Can owners see if their settlements are in order?
Yes, there is an extranet for owners where they can view the history of liquidations or even download them in PDF.
Can I keep a detailed control of commissions and payments?
Yes, you will have a detailed control of all commissions, payments and settlements made, with a historical record that you can access at any time for consultation and audits.
Is it possible to customize the settlement rules for each owner or service?
Yes, you can configure custom rules for each owner or service, specifying a price per rental commission, the price set by the owner or defining a difference between prices.
How are settlements simplified?
The system will help you to create settlements, manage payments to owners, suppliers or collaborators in a simple way. This reduces the manual workload and errors.
ACCOUNTING SYSTEM
How does it help me reconcile collections with bookings?
net2rent’s accounting system allows you to reconcile incoming payments with bookings quickly and accurately, reducing errors and ensuring that all transactions are correctly recorded.
Can I generate mass invoices for my guests?
Yes, Net2rent can generate invoices in bulk for your guests and owners, which saves you time and helps you be more efficient.
Will I be able to export my business accounting?
Yes, the system facilitates and organizes all your business accounting, allowing you to categorize income and expenses, and generate detailed reports so that you have your accounts clear. You can also export your data to a format similar to contaplus.
Can I have a unified control of payments, invoicing and collections?
Our system allows you to keep a unified control of all your payments, invoicing and collections, so you have a complete view of your finances in a single tool.
TRAVELERS' REPORTS
Is Net2rent adapting to regulatory changes?
Yes, you can configure the system to automate the collection of guest information through online check-in. Once guests complete their information, it is automatically recorded on the platform, saving you time.
With which autonomous communities are you prepared to send the reports?
Yes, our development team is in constant communication with the authorities and keeps abreast of any changes in regulations. We update the system regularly so that you are always up to date and compliant with the law.
We are not a management company, so we do not assume any responsibility, but we always want to provide the best service and for that it is very important to adapt to changes.
How is the generation of police reports managed?
Once guests have completed their data, the system automatically generates official police reports. These documents are ready to be sent to the competent authorities, ensuring that you comply with the law without any manual effort.
Does the system expedite guest registration?
Yes, you can configure the system to automate the collection of guest information through online check-in. Once guests complete their information, it is automatically recorded on the platform, saving you time.
LARGE PLATFORMS
Does it allow connection with marketing tools?
Yes, we connect with marketing tools such as Mailchimp or Brevo so you can control your database and develop your communication strategy.
Do you have an open API in case I want to connect something else?
Yes, in some of our plans we offer a well-documented API. This gives you the freedom to connect Net2rent with any tool you use in your business, from access systems to CRMs.
Does it integrate with revenue management tools?
Yes, our system integrates with revenue management tools such as Pricelabs. This way, your prices are automatically updated according to market demand to maximize your revenue.
Which payment gateways does the system connect to?
We integrate with the main global payment gateways, such as Redsys, Paycomet or PayPal, to process your guests’ payments in a secure and automated way.
OTHER INTEGRATIONS
Is the system flexible to connect with other tools?
The system is designed to be flexible, allowing connections with new tools or customized solutions, so you can adapt Net2rent to your current and future needs.
Is it possible to connect with entities such as INE?
Yes, we connect with entities such as INE and others for data reporting, which ensures you are complying with regulations in a simple way.
What other services can I integrate with the platform?
The system integrates with payment gateways, CRMs and a variety of marketing tools, giving you the flexibility to choose the solutions that best suit your business.
What additional tools can I connect to Net2rent?
You can connect Net2rent with a wide variety of external tools, such as marketing software and more, so that you have a complete technological ecosystem.
GENERAL INQUIRIES
Can I change my plan at any time?
Yes, it is important to note that plan changes will be effective as of the next billing cycle.
Is there a permanence obligation?
At net2rent we do not establish permanence periods. Agencies can unsubscribe whenever they wish, although the cancellation will be effective as of the next billing cycle. If an agency cancels before the next billing cycle, no refunds will be made.
PROUD OF OUR SUPPORT
A team for your team
At Net2Rent, we really listen to you. Our team of experts is here to understand your challenges and give you clear solutions. A close support that accompanies you to keep your business growing.
What they say about us:
